Frequently Asked Questions

When gift boxes are ordered, One City Market prepares them and ships them via UPS Ground. It takes an average of 3 days to arrive barring any carrier related delays. Here’s a closer look at what the box looks like when opened.

You can always check on the status of your order by using this Order Status Tool

 Start by checking on the status of your order with this order status tool. For any other question or concerns contact One City Market here.

 If you didn’t enter your personal message during the checkout process, please complete this form to send a customized message with your gift.

The average turnaround time for an order will be one business week. Order fulfillment will begin the 15th of December.

The gift boxes are the same product-wise. The holiday gift box is designed for a more personal gift experience with the custom note packaged inside.

As a partner with downtown Sacramento partnership we have proudly taken the Downtown Healthy and Safe Pledge.

After you’ve completed your order, One City Market will send you an email with detailed instructions on how to complete multilocation orders.

Note: If you haven’t received this email by December 15th, please contact One City Market.

All sales through One City Market are final. In order to return or exchange a product, please reach out to the producer of the items to enquire about their return policy.

Have your voice heard by a real human being. Please share your excitement, questions, comments or concerns with us using this contact form. 

One City Market can be contacted here.

We’re excited about your interest in becoming a partner. Contact us here to become a part of the One City Market Community.